Test Rest and Shipping Information

Our commitment to comfort

For more than 35 years, we've been matching our beds to our customer's unique sleep needs. When you call, your Sleep Specialist will custom-design your bed to match your sleep preferences. This unique process comes at no cost to you.

We offer a 90-day Test Rest guarantee. After your mattress arrives, your body will need to adjust to your new sleep surface. After 30 days with your new bed, if you're not completely satisfied with your purchase, you'll have 60 days to speak with one of our Sleep Specialists to address and resolve any comfort issues you may have with the bed. If you choose to return the bed, we'll refund the cost of the mattress, less the return shipping costs. Foundations and pillows are not returnable.

Shipping

Deluxe In-Home Setup Available for:

• Heaven and Earth
• Rainforest
• Meadow
• Mountain View Boxtop
• Mountain View Eurotop
• Mountain View Plush

Deluxe In-Home Setup is the easy and effortless way to begin a new night's rest on your bed from The Natural Bed Store.

1. We will bring your new bed into your bedroom, unpack it, and set it up for you. If your bedroom is up more than two flights of stairs there may be an additional charge.
2. We will remove the packing materials so you don't have to bother with it.
3. We will haul your old mattress away. No hassle, no extra strain on you.

How long before you get your bed? Usually 2-3 weeks. We custom-make your new mattress in our factory in Lincoln, Nebraska. Then we ship it to a delivery agent in your area. Your delivery agent will call to set up an appointment with you after they receive your bed from us.

If you live in a rural area it may take up to one additional week to get your new bed setup.

Standard Delivery Available for:

• Heaven and Earth
• Rainforest
• Meadow
• Mountain View Boxtop
• Mountain View Eurotop
• Mountain View Plush

1. Free with your new mattress order for the above mattresses from The Natural Bed Store.
2. We will arrange with a freight company to deliver your mattress curbside. The freight company will contact you prior to delivery. If you want the mattress delivered to the front door of you house or building there will be a small additional charge. Please call us at 1-800-796-6993.

If you live in a rural area it may take up to one additional week to get your new bed setup.

If you need your bedding product faster, just give us a call at 1.800.796.6993 and we'll let you know pricing for expedited shipping.

Pillows and Bedding

1. There is no shipping charge when you order a pillow, bedding or sheets.
2. We will send your bedding order out on DHL, Fed Ex or UPS ground.
3. It usually takes 1-2 weeks for your order to arrive.
4. If you need your bedding product faster, call us at 1-800-796-6993 and we'll let you know pricing for expedited shipping.